Support

Stuck on something, or want to tell us what would help? Write to us. We read every message.

haianh.rivulets@gmail.com

It helps to say which iPhone and iOS version you have, and what you were trying to do.

Common questions

How do I cancel my subscription?

On your iPhone, open Settings › your name › Subscriptions, then choose Pause. Premium stays on until the end of the period you've paid for. Deleting the app does not cancel a subscription.

I bought Premium but it isn't showing

Open Pause and use Restore Purchases. Premium is tied to your Apple ID, so make sure you're signed in with the same Apple ID you bought it with.

Can I get a refund?

Refunds are handled by Apple. You can ask for one at reportaproblem.apple.com.

Why does Pause ask for Screen Time access?

It lets Pause show your time on apps and give the apps you choose a gentle pause before they open. Your Screen Time reports are drawn on your phone and are never uploaded. You can turn access off at any time in iPhone Settings › Screen Time.

A blocked app still opens

Blocking depends on iOS. Phone, Messages, Maps and a few other apps that iOS keeps available can stay open. If an app you picked keeps opening, try choosing it again in Pause, then restart your iPhone.

How do I delete my account and data?

In Pause, open Settings › Delete account. This removes your account and its data from our systems. If you never made an account, deleting the app removes what Pause stored on your phone. More detail is in our Privacy Policy.

Is Pause a medical app?

No. Pause is a wellbeing tool. It does not diagnose or treat any condition, including ADHD. If you are in crisis or thinking about harming yourself, contact local emergency services or a crisis line straight away.